Delivery of Your Order

Postage and Handling Charges

Shipping charges are intended to cover overhead costs associated with processing orders, handling, sending and shipping products to you. In some cases, your shipping charges may exceed the cost of the products ordered.

For more information please feel free to contact us at: sales@YingfaWA.com.au

Calculation of shipping charges is part of this sites "Checkout" process and is displayed before your order is sent. The charges account for the shipping destination as well as the mass of your order. Should the web site calculated charges vary significantly from our actual costs we will contact you prior to processing your payment and request adjustment.

Deliveries

1. All our deliveries are sent using Australia Post regular parcel post, "Registered Post" . We have chosen this method as we believe it to be the most reliable method of delivery. By using Registered Post, all parcels include $100.00 insurance from Australia Post. It also allows both Ying Fa Western Australia and 'you' the purchaser the added benefit of a Registered Post unique identification number for each article as well as the security of a signature obtained on delivery. For further information please visit www.auspost.com .Please note that Australia Post will not deliver Registered Post to a Post Office Box as a signature is required for completion of the delivery confirmation.
    
2. Dispatch
   Your order will be processed and then the items ordered will be mailed to you. Please allow ten (10) days after the placement of your order before contacting us. If you do not receive your order at the expiration of ten (10) days, please telephone us on 0407989082, and leave a message and we will return your call and provide you with a registered post confirmation number. This will enable you to track/locate your parcel through any Australia Post branch. It is important that you check the accuracy of the details you enter into the Delivery Details section during the checkout process. Please note it is your responsibility to supply the correct delivery details as we cannot be held responsible for incorrect or unsuccessful deliveries.
    
3. Delivery Timeframes
   As per Australia Post delivery guide, all deliveries (for all metropolitan areas) should arrive within a maximum of 6 working days from the date of dispatch. This time may vary depending on the area in which the item is to be delivered. Please note that Ying Fa Western Australia will not be held liable for any postage delays incurred by Australia Post. It is your responsibility to advise us if the parcel has not been delivered. If an item is lost or not delivered, Ying Fa Western Australia will investigate the matter with Australia Post. Then, depending on the outcome of such investigation and at the discretion of Ying Fa Western Australia, a replacement item will be sent. Furthermore Ying Fa Western Australia will not warrant the cancellation of an order as a result of delays with Australia Post.
   
   Please note that Ying Fa Australia will not be held liable for any postage delays as a result of Australia Post peak period delays. It will remain your responsibility to ensure you take into account possible obvious delays with Australia Post such as Christmas, New Year and Easter, whereby Australia Post regular delivery guide (maximum 6 working days for Metropolitan areas) may not apply. For further information about Christmas postal delivery times or tips, contact the staff at your local Australia Post Branch, telephone 131318 or visit www.auspost.co.au .

Returns Policy

All items are checked thoroughly by Ying Fa Australia and Ying Fa Western Australia Customer Service prior to despatch, however should you receive an item that is faulty, damaged, not what was ordered, then you must notify us within 24hours of receiving your delivery, by contacting us at sales@YingfaWA.com.au  At our discretion we will gladly issue either an exchange or refund depending on availability.

The following items cannot be returned or exchanged:

• Items returned more than 7 days after delivery.
• Any item that is not in its original packaging, or whose original packaging has been altered.
• Any item that is not in its original condition, damaged, or missing its original tags.
• Used, worn, altered, personalised or laundered items.
• Sale and bargain items.
• Customised items.
• Goods returned without a Return Authority Number.

To return an item, please provide the following information within your email:

• Your name and address
• Your full contact details, phone, fax and email
• Your invoice number and invoice date
• A description of the item you are returning as well as the reason for the return.

Upon receipt of your email we will then contact you to advise details for the return and will issue you with a Return Authority Number. Please note all returns must be made within 7 days from issue of the Return Authority Number and replacement or refund will not be provided until the items have been received back to Ying Fa Western Australia. All items must be returned unused and in their original packaging. It is your responsibility to ensure the items are packed appropriately so as to avoid further damage upon return.

All returns or exchanges must be sent to:

Yingfa Western Australia
1 Calais Way
Sorrento
Perth  WA  6020

Return authorisation number should be placed on or near the address label.

New, unused merchandise returned with authorisation later than 21 days of our original shipment are subject handling and restocking charge equivalent to 25% of purchase costs. Shipping and handling charges are not refundable. The restocking fee does not apply to defective items.

Out of Stock Items

Occasionally, high demand may cause us to run out of certain items. If an item you ordered is out of stock you will be notified by email. Your credit card will only be billed for items after they are shipped, therefore the out of stock items will not appear on your invoice or bill. We are unable to accept back orders at this stage.